Delivery is free on every order within the United Kingdom, with no minimum spend.

• Processing: 1–3 working days, Monday to Saturday.
• Transit: 5–8 working days after dispatch.
• Estimated total: 6–11 working days.
• Order cut-off: 15:30 GMT+00:00, Monday to Saturday.

Orders placed before the cut-off enter processing that day. Orders placed later enter processing on the next processing day. Starting processing does not mean same-day dispatch. Tracking information is sent by email once the order has been dispatched.

No. Delivery is free on every order within the United Kingdom, with no minimum spend. We currently deliver within the UK only.

Request a return within 30 days of delivery by emailing info@kendalrow.com with your order number. We will provide the return instructions and destination. For our additional 30-day return offer, goods must be unused, in their original condition and original packaging. These conditions do not restrict your statutory rights.

You pay return postage for a change of mind. We charge no restocking fees. If an item is faulty, damaged or incorrect, contact us so we can arrange an appropriate remedy and cover reasonable return costs where required by law.

Refunds are processed to the original payment method within 7 working days after receipt and inspection. For statutory cancellations, reimbursement will not be delayed beyond 14 calendar days after we receive the returned goods or evidence of return, whichever is earlier. Inspection does not extend a legal deadline. Your payment provider may take additional time to display the credit.

Your statutory cancellation rights remain unaffected. See our Refund Policy for the full details.

Refunds are processed to the original payment method within 7 working days after receipt and inspection. For statutory cancellations, reimbursement will not be delayed beyond 14 calendar days after we receive the returned goods or evidence of return, whichever is earlier. Inspection does not extend a legal deadline. Your payment provider may take additional time to display the credit.

We accept American Express, Apple Pay, Google Pay, Maestro, Mastercard, Shop Pay, Union Pay and Visa. Payments are taken in GBP through the encrypted checkout.

Email info@kendalrow.com with your order number and preferred size or item. We will confirm availability and explain the next steps. The return conditions in our Refund Policy apply; statutory rights remain unaffected.

Tracking can remain unchanged between carrier scans. If the estimate has passed or there has been no delivery more than 10 working days after dispatch, email info@kendalrow.com with your order number. You can contact us sooner if you are concerned.

Contact info@kendalrow.com as soon as possible. We will check whether a change can still be made before dispatch. This does not restrict your statutory cancellation rights; eligible online purchases have a 14-day cancellation period after delivery and our additional return request period is 30 days.

Checkout uses an encrypted connection and payment providers process card credentials. We do not store full card details on our own servers. See our Privacy Policy for information about data processing and your choices.

Email info@kendalrow.com with your order number for the return instructions and destination. Our listed business address is for correspondence and is not automatically the return address.

Email info@kendalrow.com. We aim to reply within 12 hours. Customer care hours are Monday to Friday, 08:00–17:00, and Saturday and Sunday, 09:00–16:00, GMT+00:00.

Review the available sizes and product details. If you need measurements, email us before ordering. Size labels can differ between items; consider your preferred fit and any clothing you plan to wear underneath.

Your UK cancellation rights

For eligible online purchases, you may cancel without giving a reason within 14 days after delivery, then have a further 14 days to send the goods back. Our 30-day return request period is additional to these rights. You may inspect and try on goods as you would in a shop. Original packaging is not a condition of exercising statutory cancellation rights. Where legally permitted, handling beyond what is necessary may lead to a deduction for diminished value.

Store name: Kendal Row
Company name: Kendal Row
Address: 35 Marriott Rd, Coundon, Coventry CV6 1BB, UK
Email: info@kendalrow.com