Privacy policy
Last updated: 25 September 2026
This notice explains how Kendal Row handles personal information when you browse kendalrow.com, place an order or ask us for help. Kendal Row is responsible for the personal information described here.
Store name: Kendal Row
Company name: Kendal Row
Address: 35 Marriott Rd, Coundon, Coventry CV6 1BB, UK
Email: info@kendalrow.com
Our Instagram account is @kendalrow.
The information involved
- Details you supply: your name, email address, billing and delivery addresses, order information and messages to customer care.
- Payment information: payment providers process your payment credentials. We receive the transaction details needed to confirm payments and manage refunds.
- Website information: IP address, device and browser details, time zone, preferences and information about how you use the store.
Why we use it
We use order information to fulfil our contract with you, arrange delivery and provide after-sales assistance. We meet applicable recordkeeping obligations and use information for legitimate interests such as fraud prevention, website security and responding to enquiries. Preferences can help personalise the store experience. Marketing is sent only with your opt-in consent, which you may withdraw.
Who helps us process information
Payment processors, delivery and logistics providers, and technology providers such as Shopify receive information needed for their services. We may also make disclosures required by law or necessary to establish or defend legal rights. We do not sell or rent your personal information.
Cookies and preferences
Cookies support functions such as the basket and checkout and can remember your preferences. Optional analytics or marketing technologies, where used, are subject to applicable consent requirements. You can use the available privacy controls and your browser settings to manage cookies. Blocking necessary cookies may prevent parts of the store from working.
Your choices and rights
Subject to the applicable conditions, you can request access, correction, erasure, restriction or a portable copy of your personal information and object to certain processing. Where we rely on consent, you can withdraw it without affecting earlier lawful processing. You can also unsubscribe from marketing.
Send privacy requests to info@kendalrow.com. We may ask for information to verify your identity. You may raise a concern with us or complain to the UK Information Commissioner's Office at ico.org.uk/make-a-complaint/.
Children's information
Our store is intended for adults. We do not knowingly collect personal information from anyone under 18. If you believe a child has provided information, please contact us so we can investigate and delete it where appropriate.
Processing outside the UK
Some providers may process or store information outside the United Kingdom. Where a transfer requires safeguards, we use the applicable recognised adequacy arrangements or appropriate contractual safeguards. Contact us for information about safeguards relevant to your data.
Protection and retention
We use reasonable technical and organisational measures to protect information, although no system is completely risk-free. Retention depends on the purpose: completing orders, providing support, meeting recordkeeping requirements and resolving disputes. Information is deleted or anonymised when it is no longer needed for these purposes.
Changes to this notice
We may update this policy when our services or obligations change. The current version and its update date will remain available on this page.
Privacy enquiries
Please use the following details for questions about this notice or your information.
Store name: Kendal Row
Company name: Kendal Row
Address: 35 Marriott Rd, Coundon, Coventry CV6 1BB, UK
Email: info@kendalrow.com
Thank you for visiting Kendal Row. Store updates are also available through @kendalrow.